PTRC Watch Repair
Ph: (419) 241-4412
Toll Free: (800) 424-3959
How To Send Your Watch to PTRC, Inc For Repair Service

How To Send Your Watch For Repair Service

Carefully wrap your watch before boxing. Bubble wrap is an excellent shock absorber.

Next, print and complete the PTRC repair ticket and be certain to include the completed repair ticket with your watch.

Ship your watch (we suggest insured) to us at the address below. Include your completed
PTRC repair ticket.

Note: If your watch is valued at over $10,000 please contact us by phone or email for instructions prior to shipping.

PTRC, Inc.
245 Twenty-Third Street
Toledo, Ohio 43604


There is a $25 fee for us to examine your watch and send a repair estimate to you. Receiving your watch, logging it into our system, having our watchmaker examine your watch, checking for availability of replacement parts, writing and sending you an estimate, and then returning your watch if you choose not to repair it are time consuming and expensive for PTRC. Your full estimate fee will be applied to your repair and shipping costs should you decide to have your watch repaired. If you elect not to have your watch repaired the fee will cover the estimate and return shipping.

Procedures and Payments:
Please send your check in the amount of $25 made out to "PTRC, Inc." with your watch when you send it in for service. After we receive your watch we will determine the approximate cost to repair and notify you via email. Following your approval we will repair your watch and notify you when it
is complete.

At that time we will request payment of the balance due, which you may submit by check or place on your credit card.

(NOTE: we will phone you for your card number. For security reasons, do not email your card number to us.)

Customer Service:
Feel free to contact us with any questions about your watch.
Email your questions to us at or to call us at (419) 241-4412.
Our customer service department is open from 8:30 AM to 4:30 PM eastern time.

NOTE: Due to international trade regulations, we are currently able to accept watches from the USA and Canada only.

PTRC, Inc. © 2012

PTRC, Inc. Watch Repair

At PTRC Inc., we are specialists in watch repair. Whether you own a modern or vintage quartz or mechanical watch, a pocket watch, a chronograph, a self-wind or automatic watch or a solar powered watch we have the experience and expertise to properly repair, service, and restore your watch.

All of our watch repair services are performed in our Toledo Shop by watch repair experts. Our state-of-the-art facility meets current Swiss watch repair industry standards. Our watchmakers are backed by watch repair technicians and an in-house parts department.

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